Refund policy

Last updated: August 14, 2026

UNFINAL products are made to order. We do not accept returns or exchanges because of a change of mind, an incorrect size, or an incorrect color selected by the customer.

If an item arrives damaged, defective, misprinted, or different from the item ordered, email hello@wearunfinal.com within 30 days of delivery. Include the order number and clear photos showing the issue. If the claim is approved, we will provide a replacement or refund at no additional product cost.

Orders can only be cancelled or changed before production begins. Contact us immediately; cancellation is not guaranteed once an order has entered production.

Approved refunds are returned to the original payment method. Bank and payment-provider processing times vary.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s jurisdiction.